Need help with Receptly? Start with the quick checks below. If the issue remains, contact us and include the details in the report template.
Contact
Email: [email protected]
Support hours: We reply as soon as possible.
Quick checks
- Close and reopen the app.
- Update Recept to the latest version.
- Update your iPhone/iPad to the latest iOS or iPadOS version.
- Restart your device.
Recipe import issues
If recipe import fails:
- Check that the source link is public and opens in Safari.
- Try importing again after reopening the app.
- Try another recipe link to confirm if the issue is source-specific.
Sync and sharing
If shared lists or shared recipes do not update:
- Make sure iCloud is enabled on your device.
- Confirm you are signed in to the correct Apple ID.
- Wait a moment and then reopen the app.
App feels slow or unstable